Privacy Policy

Last updated: 1 January 2026

E-IX ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard information when you use the E-IX service, including our website, applications and related services. We have designed our service with privacy in mind from the ground up — we do not log traffic content, we do not record the destinations you visit, and we collect only the minimum data needed to operate the subscription service you have purchased.

1. Information We Collect

We collect information you provide directly, such as your email address and payment information when you register for an account. We also collect usage data, including connection timestamps, bandwidth consumed per session, and the node region selected. We do not log the content of your traffic or the destinations you visit.

2. How We Use Your Information

We use the information we collect to provide, maintain and improve our services; process your subscription payments; send you service-related notifications; and comply with our legal obligations. We do not sell your personal information to third parties.

3. Data Retention

We retain your account data for as long as your account is active or as needed to provide services. Aggregate, anonymised usage statistics may be retained indefinitely for service improvement purposes.

4. Security

We implement industry-standard security measures to protect your information. All traffic between your device and E-IX nodes is encrypted. Payment processing is handled by certified third-party payment processors.

5. Third-Party Services

Our service may integrate with third-party payment providers (Alipay, WeChat Pay) and analytics services. These providers operate under their own privacy policies. We encourage you to review those policies before using those services.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct or delete your personal data. To exercise these rights, contact us at the address below.

7. Children's Privacy

The E-IX service is not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it promptly.

8. Contact

If you have questions about this Privacy Policy, please contact us through our support portal accessible after sign-in. We aim to respond to all privacy-related enquiries within 30 days of receipt.